Yes! To upload image(s) or video(s), go to Commandpoint (see software guide packet). A menu’s presentation can look its best when the presentation features a full set of images for each menu item:

1. Follow the specifications to upload your image(s) or video(s) on Commandpoint on
   the Attract Loop tab on your Commandpoint dashboard
2. Size: 1080 pixels wide x 1920 pixels tall
3. Video Format: MP4 (H.264) at 10Mbit or less
4. Image Format: JPG or PNG

Yes! To manage your menu item descriptions, go to your Commandpoint dashboard (see software guide packet).

• Your Menu Items that are updated on Clover will automatically sync into Commandpoint. You can then change names on the Clover Kiosk (Prices can only be changed on your Clover dashboard).
• When you have your customer-facing menu descriptors edited, you can tap save on the Commandpoint dashboard for your edits to take effect.

You should keep it on overnight, shutting it on and off won’t hurt it but it may cause issues with batching, loading up and re-connecting once it’s turned back on:

• The Clover Flex will automatically restart overnight each night. Every morning it will require a user Passcode to be entered to wake it up and make the Clover Kiosk ready to accept orders.
• Your Passcode will usually be the same as your other Clover devices or if you haven’t changed the Passcode the default VMS passcode will be set to “1234”.
• If unresponsive:

1. 1. Check that your Clover Kiosk is connected to power
   2. Check that there is receipt paper loaded into the machine
   3. Check the connection to the Clover Flex, the device may have disconnected from Wi-Fi (refer to hardware guide for Wi-Fi optimization)  
   4. Clover Kiosk may have unpaired from the Flex
   5. If you experience these issues on startup there is a section related to troubleshooting an unresponsive device (refer to page 16)

If this pops up on your Clover Kiosk it may be an issue with your device pairing or back-end:

To solve this:

• Break the pairing between the Clover Kiosk and the Clover Flex (refer to “Clearing a Pair” on page 17).
• If that doesn’t work, log into your Commandpoint dashboard and click “sync with Clover” this will be at the top left corner of the Commandpoint website.

If the display is dark and does not turn on:

• Check your power source.

1. Confirm that the Clover Kiosk is plugged into the power source directly
2. If you are using a surge protector, make sure that it is turned on

• Restart the Clover Kiosk by opening the printer tray and holding down the power button.

If your Clover Kiosk states that it is unavailable there are a few possible solutions:

• Make sure receipt drawer is completely closed and that receipt
  paper is loaded correctly.

• Check and confirm there is receipt paper loaded into the machine.

1. 1. Open the paper compartment located on the bottom left side of the device
   2. Once you open the paper compartment, pull up on the orange lever
   3. Feed the paper under the lever and close it on top of the paper.
   4. The Kiosk will automatically feed the paper through once you close the
      paper compartment.

• Check the connection on the Clover Flex, the device may have disconnected from Wi-Fi.

1. 1. Go to your Clover Flex and press the upper right-hand corner 3-times
   2. It will ask for passcode (enter your passcode). This is usually the same passcode you are using for all of your other Clover devices. If you have not set your passcode, the default passcode set by VMS is “1234”
   3. It will bring you to a screen titled “support”
   4. Press the green “Clover Apps” option on the bottom right side of the Clover Flex.
   5. DO NOT press the yellow “Clear Pairing” option.
   6. Once on the Clover App menu, scroll and find “settings”, and tap the icon
   7. Press “Network & Internet” option at the top
   8. Press “Wi-Fi”, this will show if the Clover Flex is connected to your Wi-Fi.
      Reconnect if needed.

• Press “Wi-Fi”, this will show if the Clover Flex is connected to your Wi-Fi. Reconnect if needed.

1. 1. Go to your Clover Flex and press the upper right-hand corner 3-times
   2. It will ask for passcode (enter your passcode). This is usually the same passcode you are using for all of your other Clover devices. If you have not set
      your passcode, the default passcode set by VMS is “1234” (you may need a code with Manager / Admin privileges
   3. Once the code is entered it will take you to a screen titled “support”
   4. At the bottom you will see two options “Clear Pairing” and “Clover Apps”
   5. Select “Clear Pairing”
   6. You will see a code on the Flex. You should also see the Clover Kiosk display
      the same code.
   7. Tap the code displayed on the Clover Kiosk display
   8. Once code is selected on the Clover Kiosk display, the Kiosk should go back
      to the order screen.

If you do not see the “Clear Pairing” option on the Clover Flex you will need to break the pairing on the Clover Kiosk and re-pair:

1. On the Clover Kiosk tap the right side corner of the screen 3 times.
2. A prompt will appear. Enter the password.
   1. The password is “nanoadmin".
3. Once you see the screen Device name, you’ll see an option “break device pairing” on the Clover Flex.
4. Select “break device pairing” and the device will start looking for the Clover Flex to pair with.
5. On the bottom prompt tap “save”.
6. The Clover Flex will display a code which should match the Clover Kiosk display.
7. With the same code on both displays, select the code on the Clover Kiosk display and the devices will re-establish the connection to each other.

If your Clover Kiosk does not process / accept payments the solution can be:

• Make sure the Clover Kiosk is connected to Wi-Fi:
• This is most likely an issue with the Clover Flex.

1. 1. Check your Clover Flex to see if it displays “ready to order” but the payments are not going through.
   2. In this situation “breaking device pairing” may fix the processing issue.

• If it exits the ready to order screen, check to see if there is a red bar at the top of
  the screen.

1. 1. It will say “device tampered” or “device cannot take payments”.
   2. If that is the case your Clover Flex will have to be replaced.
   3. Contact VMS support.