Customer Service Agent
Who We Are:
At VMS (Velocity Merchant Services), we provide smart, reliable payment processing and point-of-sale systems to small and mid-sized businesses across the U.S. We combine cutting-edge tech with good old-fashioned customer service — fast, honest, and personal.
What We’re Looking For:
We’re hiring a bilingual (English/Spanish) Customer Service Agent who’s friendly, focused, and dependable. Someone who takes pride in helping others and isn’t afraid to hustle when it counts.
What You’ll Do:
- Help our merchants with tech support, billing, product info, and updates
- Troubleshoot quickly and communicate clearly — by phone, email, or chat
- Provide top-notch service in both Spanish and English
- Upsell and educate customers on new services (you receive commissions)
- Keep things organized — log tickets, track follow-ups, and close the loop
The Details:
Schedule: Monday–Friday, 8:00 AM to 4:30 PM
No weekends. Ever.
We Offer:
- $18–$20/hour (based on experience)
- Paid Time Off + Paid Holidays
- Health Insurance
- 401(k) Retirement Plan
- Training & Growth Opportunities
- Bonus + Commission Potential
What You Bring:
- Fluent in Spanish and English (read, write, and speak)
- Strong communication and problem-solving skills
- Tech-savvy and detail-oriented
- Positive attitude, dependable work ethic
- Customer service experience a plus — but we train the right person
Ready to apply? Join a company that values your voice, supports your growth, and treats customers like family.
