Contact Us
24/7 Customer Service
We’d Love to Help!
Our dedicated team is ready to answer your questions, resolve issues quickly, and keep your payment systems running without interruption.
Whether you need assistance with your point-of-sale device, guidance on EBT setup, or a quick conversation about your account, you’ll always connect with a real person who’s ready to help.
Submit a Case
Our team will review your request and respond within one business day.
VMS Support Contact
(8:00 am – 4:30pm CST)
Sales Department
For merchant accounts, sales representatives and service questions.
Fax: 630-708-6005
Customer Service Department
For current and new customer inquiries, statement, billing, deposits, batches, changes in customer information and value-added services.
Technical Support Department
For the terminal and product support help desk.
Installation Support
For the terminal and product support help desk.
Get Outside Support
(Only call in emergencies outside of business hours)
Why choose VMS Support?
When you call VMS support, you won’t be passed around or stuck with endless hold music. We provide in-house assistance, fast resolutions, and industry expertise that helps small businesses thrive. From new merchants setting up their first terminal to established owners upgrading to Clover, our team makes sure you get answers quickly and clearly.
