A piece of equipment where your customers can go and place orders themselves without the need for an employee.  

• A kiosk costs less than paying an employee (in the long run). 

Reduces the need for employees. 

During slower hours, an employee may be idle. There is no cost to have a kiosk waiting and ready to take orders. Conversely, a kiosk can help with order flow during a rush. 

Today’s employment situation is difficult: minimum wage jobs are increasingly undesirable, merchants are stretched to afford what employees are demanding, employees quit without notice, businesses are short-staffed.  A kiosk is always ready. 

• A kiosk is a marketing tool that can advertise specific items, specials or events. 

A merchant can add branding and logo to a kiosk to promote the business. 

• McDonald’s, Panera, Wendy’s, the largest chain restaurants, have implemented kiosks with increased efficiency, shorter wait times and fewer employee issues. 

Kiosks allow for a greater number of  ordering lines running at any time. 

Employees may feel less overwhelmed knowing that kiosks are available to serve impatient customers.

Customer service is improved: less wait time, order confirmation, simple process to pay and to order. 

A kiosk can be changed from a breakfast menu to a lunch menu or dinner menu offerings.   

• Less food waste: 

Customers are responsible for placing a correct order making sure that they are getting exactly what they order. No wasted food preparing orders that are placed incorrectly. 

• Positive customer experience: 

Customers enter orders at their pace, they are not rushed. 

Customers do not feel that they are waiting in a long line. 

Customers who’s first language is not English may have a positive experience by choosing items with images and not stressing about proper pronunciations.

Customers do not have to deal with cashiers that are stressed, impolite or show attitudes. 

Customers are ensured that their order is placed exactly as intended. 

Customers are beginning to expect a kiosk experience at a restaurant.

It may- contact us for details. 888-902-6227

Yes $69.99 per month per kiosk.  

Yes, it is physically secure, it can either be bolted on the ground or wall as well as placed on a counter. As for software security, yes.  All transactions are encrypted.  

Shorter wait times 

Self-service systems put visitors in control of the process. Once installed, self-service kiosks are an ‘always on’ resource that doesn’t require scheduling or predetermined shift lengths, adding extra capacity at peak times and during unexpected rushes. Decreased wait times can also result in faster customer turnover. 

Higher profits 

For ordering and point-of-sale use cases, self-service kiosks have been shown to increase average order size by 15-30%. Kiosks allow for easy customization and upsell opportunities with options that can be clearly laid out and presented consistently every time during the ordering process. 

Reduced costs 

While self-service kiosks do not replace employees, they can make operations more efficient and reduce costs by streamlining frequent, repeated interactions with customers. 

Greater privacy & data security 

Self-service through a kiosk gives customers a sense of anonymity and the ability to increase their order or make special requests without feeling judged. 

For situations where private or otherwise personal information is being shared, entering information directly into a kiosk reduces the number of employees touching that data, making it more secure. 

Improved accuracy and fewer errors 

Kiosks can provide clear and consistent messaging that helps the visitor understand their options step-by-step as needed. 

As the customer is entering their order or data directly into the system, there is less chance for miscommunication. Since data is directly entered into the system, there are also fewer chances of illegible handwriting or mislaid paper forms or tickets. 

Enhanced customer insight 

Analytics embedded into your kiosk system can provide a wealth of information about your customers and how they see your business and products. 

Decreased points of contact 

Self-service kiosks allow visitors to complete transactions without direct contact with staff members and support social distancing. 

Increased customer satisfaction 

While self-service is not a new concept, the COVID-19 pandemic dramatically changed how customers interacted with businesses, quickly accelerating the uptake of new technologies and methods of communication. Self-service kiosks extend this type of interaction to your physical locations, allowing visitors to choose how and when they interact directly with staff. 

There are hundreds of potential use cases for self-service solutions - some of the most common include: 

Ordering & self-checkout 

Allow customers to place and pay for an order at a kiosk station. Present consistent cross-sell and up-sell promotions, track and manage sales, and shorten lines. 

Visitor check-in & queue management 

Check-in kiosks can screen visitors, track who should be seen next, notify relevant staff members automatically, and help manage wait times. 

Product info & endless aisle 

Let customers browse and purchase items that may not currently be in stock due to space or inventory constraints. Scan physical items to return a quick price check. 

Customer registration & loyalty 

Collect customer information to build a mailing list or marketing campaign. Track repeat visits using a kiosk, allowing you to easily reward and incentivize your best customers. 

Wayfinding & directories 

Large buildings and corporate campuses can be often difficult for visitors to navigate. Tablet kiosks can be used as interactive directories, allowing visitors to look up the location of specific offices or access maps and directions. 

Let’s start with the misconception that when kiosks are implemented, workers should expect to lose their jobs. While self-service kiosks frequently make a business more efficient, they are not a direct replacement for employees. 

A number of fast-casual restaurants that have implemented self-service kiosks at tables use them to augment the customer experience, rather than replacing the traditional restaurant experience altogether. 

Wait staff continue to greet customers, answer questions, and take the main order while the kiosk is available for time-sensitive tasks, like ordering appetizers or drinks, flagging staff members that the table needs them, or requesting and paying the check at the end of the meal. 

The best self-service solutions are designed to complement your customers’ interactions with staff, not to replace them.