Clover Duo Setup Guide

Step 1: What’s Included With Your Clover Duo

This Clover Duo setup guide walks you through getting your system out of the box and ready to take payments. Watch the video above, then follow each step below. Here is what comes in the box:

1. Clover Duo merchant display
2. Clover Mini (customer-facing display)
3. Receipt printer and USB hub
4. Power box and power cord
5. Receipt paper
6. Screwdriver

Step 2: Connect the Cables

Each cable has a colored icon. Match it to the port with the same icon.

1. Connect the pink-diamond cable to the Clover Duo (pink diamond to pink diamond).
2. Connect the other end of the pink-diamond cable to the Clover Mini (pink diamond to pink diamond).
3. Connect the Clover Duo to the printer using the blue-dot cable.

Step 3: Connect Power

1. Connect the Clover Duo to the USB hub.
2. Connect the power box to the USB hub.
3. Plug the main power cable into the power box.
4. Plug the power cable into a power outlet. We recommend a surge protector.

Step 4: Connect to Your Network

When you turn on your Clover Duo for the first time, the screen walks you through a few setup steps:

1. Select your language.
2. Choose Wi-Fi and enter your network password, or confirm your Ethernet connection.
3. If asked for an activation code, find it in your Clover welcome email or at the top of your Clover web dashboard.
4. Let the Clover Duo finish installing updates. Do not unplug it while it updates.

Step 5: Test Your Clover Duo Setup Before You Open

Print a test receipt, confirm the Clover Mini shows the customer screen, and ring up a test item to make sure everything is talking to each other.

Help and Support

Find answers by exploring our support YouTube channel and review the Clover troubleshooting to find the answers to common issues.

Clover Duo Setup Support From Velocity Merchant Services

When you get your Clover Duo through Velocity Merchant Services, it ships programmed for your account and ready to plug in and play, and our support does not end at delivery. We have supported small businesses since 1998, and our team helps you get your Clover Duo set up, connected and ready for your first customer.

The Clover Duo gives your staff a large merchant screen and your customers their own display to review orders, tip and pay. Proper Clover Duo setup matters: one loose cable or a weak network connection slows every sale. If anything in this guide does not match what you see on screen, call us before you open.

Setting up other equipment? Find every device guide on our Equipment Setup page, or review Clover’s own setup resources.

Clover Duo Setup FAQ

Where do I find my Clover activation code?

VMS ships your device ready to plug in and play, so most merchants never need one. If the screen does ask for an activation code, check your Clover welcome email or the top of your Clover web dashboard, or call VMS Installation Support at 888-902-6227 x360.

Can the Clover Duo connect by Wi-Fi and Ethernet?

Yes. During Clover Duo setup you can choose either one. Ethernet gives you the most stable connection at a busy counter, and Wi-Fi works well when running a cable is not practical.

What do the colored icons on the cables mean?

Each Clover Duo cable is marked with a colored icon, such as a pink diamond or a blue dot. Plug each end into the port with the matching icon and the system will be wired correctly.

My Clover Duo won’t power on. What should I check?

Confirm every cable is fully seated, the power cord is plugged into a working outlet and any power switch is on. If it still will not start, call VMS Installation Support at 888-902-6227 x360.

Can I set up the Clover Duo myself?

Yes. Most merchants finish Clover Duo setup on their own with this guide and the video above. If you get stuck, VMS Installation Support will walk you through it by phone.