Dejavoo QD2 Setup Guide

Step 1: What’s Included With Your Dejavoo QD2

This Dejavoo QD2 setup guide walks you through getting your terminal out of the box and ready to take payments. Follow each step below. Here is what comes in the box:

1. Dejavoo QD2
2. Power cord
3. Receipt paper

Step 2: Connect Power and Charge

1. Connect the power cable to the pre-connected cable.
2. Plug your Dejavoo QD2 into a power outlet to charge it.

Step 3: Power On

Once the device is charged, press the power button to turn it on. Use the image below to find the controls.

Step 4: Connect to Your Network

When you turn on your Dejavoo QD2 for the first time, the screen walks you through a few setup steps:

1. Follow the on-screen prompts and select your Wi-Fi network, or plug in your Ethernet cable.
2. Enter your Wi-Fi password if asked.
3. Let the Dejavoo QD2 finish any updates. Do not unplug it while it updates.
4. If the terminal asks for a merchant ID or settings you do not have, call VMS Installation Support before running any sales.

Step 5: Test Your Dejavoo QD2 Setup Before You Open

Print a test receipt and run a test sale to confirm your terminal is connected. If you are on the cash discount program, watch the cash discount video below before your first customer.

Help and Support

Find answers by exploring our support YouTube channel and review the troubleshooting FAQs to find the answers to common issues.

Dejavoo QD2 Setup Support From Velocity Merchant Services

When you get your Dejavoo QD2 through Velocity Merchant Services, it ships programmed for your account and ready to plug in and play, and our support does not end at delivery. We have supported small businesses since 1998, and our team helps you get your Dejavoo QD2 set up, connected and ready for your first customer.

The Dejavoo QD2 is a reliable payment terminal that accepts chip, tap and swipe cards and works with the VMS cash discount program. Proper Dejavoo QD2 setup matters: a terminal that is not connected or not set up for your account will decline sales. If anything in this guide does not match what you see on screen, call us before you open.

Setting up other equipment? Find every device guide on our Equipment Setup page, or visit Dejavoo for product information.

Dejavoo QD2 Setup FAQ

Does VMS program my Dejavoo QD2?

Yes. Your Dejavoo QD2 ships pre-programmed for your VMS merchant account, ready to plug in and play. If the terminal asks for settings you do not recognize during Dejavoo QD2 setup, call VMS Installation Support at 888-902-6227 x360 before running any sales.

Can the Dejavoo QD2 connect by Wi-Fi and Ethernet?

Yes. During Dejavoo QD2 setup you can connect over Wi-Fi or plug in an Ethernet cable. Ethernet gives you the most stable connection at a busy counter.

Does the Dejavoo QD2 support cash discount?

Yes. The Dejavoo QD2 works with the VMS cash discount program. Watch the cash discount video on this page to learn how those transactions work.

My Dejavoo QD2 won’t power on. What should I check?

Confirm every cable is fully seated, the power cord is plugged into a working outlet and any power switch is on. If it still will not start, call VMS Installation Support at 888-902-6227 x360.

Can I set up the Dejavoo QD2 myself?

Yes. Most merchants finish Dejavoo QD2 setup on their own with this guide and the videos on this page. If you get stuck, VMS Installation Support will walk you through it by phone.