Contact Us
24/7 Customer Service
We’d Love to Help!
At Velocity Merchant Services (VMS), support isn’t just an afterthought—it’s what keeps your business moving. Our VMS support team is available to answer questions, solve issues, and make sure your payment systems run smoothly. Whether you need help with your Clover POS, have questions about EBT setup, or simply want to talk through your account, we’ve got real people ready to help.
VMS Support contact
(8:00 am – 4:30pm CST)
Sales Department
For merchant accounts, sales representatives and service questions.
Fax: 630-708-6005
Customer Service Department
For current and new customer inquiries, statement, billing, deposits, batches, changes in customer information and value-added services.
Technical Support Department
For the terminal and product support help desk.
Installation Support
For the terminal and product support help desk.
Get Outside Support
(Only call in emergencies outside of business hours)
Why choose VMS Support?
When you call VMS support, you won’t be passed around or stuck with endless hold music. We provide in-house assistance, fast resolutions, and industry expertise that helps small businesses thrive. From new merchants setting up their first terminal to established owners upgrading to Clover POS, our team makes sure you get answers quickly and clearly.
Submit a Case
Our team will review your request and respond within one business day.
