JARVIS AI BUSINESS ASSISTANT

Terms and Conditions of Use

Provided by Velocity Merchant Services, LLC
Effective Date: March 1, 2026

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE JARVIS AI BUSINESS ASSISTANT. BY ACCESSING OR USING THIS SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MUST IMMEDIATELY DISCONTINUE USE OF THE SERVICE.

1. Agreement to Terms

These Terms and Conditions (“Agreement”) constitute a legally binding contract between you (“User,” “you,” or “your”) and Velocity Merchant Services, LLC (“VMS,” “we,” “us,” or “our”), a limited liability company organized under the laws of the State of Illinois. This Agreement governs your access to and use of the Jarvis AI Business Assistant, including all related features, tools, workflows, content, and services provided through the platform (collectively, the “Service”).

By creating an account, logging in, or otherwise accessing or using the Service, you represent and warrant that: (a) you are at least 18 years of age; (b) you have the legal authority to enter into this Agreement on behalf of yourself or any entity you represent; (c) your use of the Service will comply with all applicable laws and regulations; and (d) all information you provide is accurate, complete, and current.

This Agreement is entered into as of the date you first access the Service (“Effective Date”). VMS reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the Service following any such update constitutes your acceptance of the revised Terms.

2. Description of Service

Jarvis is an AI-powered business advisory and productivity tool designed to assist small business owners with general business guidance, operational suggestions, marketing ideas, chargeback analysis, competitive research, and related tasks. The Service is powered by third-party artificial intelligence models and large language model technology, including but not limited to models provided by OpenAI, LP and its affiliates.

The Service includes, without limitation, the following features:

AI-generated business advice and recommendations

Chargeback notice analysis and rebuttal letter drafting assistance

Competitive pricing research using third-party web search data

Social media content generation

Document upload and analysis capabilities

Image generation tools

Business profile storage and personalization

The Service is intended as a supplemental business tool only. It is not a substitute for professional legal, financial, accounting, tax, medical, or regulatory advice. VMS does not warrant that the Service is appropriate for any specific business purpose or regulatory environment.

3. AI-Generated Content — No Warranties or Guarantees

3.1 Nature of AI Output

The Service uses artificial intelligence technology that generates responses based on patterns in training data and user inputs. AI-generated content is probabilistic in nature and may be incomplete, inaccurate, outdated, misleading, or entirely incorrect. VMS makes no representation that any AI-generated content is factually accurate, legally compliant, commercially viable, or suitable for any particular purpose.

3.2 No Professional Advice

NOTHING IN THE SERVICE CONSTITUTES LEGAL ADVICE, FINANCIAL ADVICE, INVESTMENT ADVICE, ACCOUNTING ADVICE, TAX ADVICE, MEDICAL ADVICE, INSURANCE ADVICE, OR ANY OTHER FORM OF LICENSED PROFESSIONAL ADVICE. All content generated by the Service is for general informational and educational purposes only. You should always consult a qualified licensed professional before making any business, legal, financial, or operational decision.

3.3 Chargeback and Payment Dispute Content

Chargeback analysis, rebuttal letters, dispute strategies, and related content generated by the Service are provided for informational purposes only. VMS does not guarantee that any rebuttal letter, dispute strategy, or recommendation generated by the Service will result in a successful chargeback reversal, dispute resolution, or any favorable outcome. Card network rules, processor policies, issuer procedures, and applicable regulations are subject to change without notice, and AI-generated content may not reflect the most current requirements. You are solely responsible for verifying all information with your payment processor, acquiring bank, or a qualified payment industry professional before submitting any dispute documentation.

3.4 Competitive Research Accuracy

Competitive pricing and market research features rely on third-party web search results that may be inaccurate, incomplete, outdated, or otherwise unreliable. VMS does not verify, endorse, or guarantee the accuracy of any pricing data, competitor information, or market data provided through the Service. You should independently verify all competitive data before making any pricing, procurement, or business strategy decisions based on such information.

3.5 No Guarantee of Results

VMS makes no guarantee, representation, or warranty that use of the Service will result in increased sales, revenue growth, cost savings, improved customer satisfaction, successful marketing outcomes, or any other specific business result. Any examples, projections, or estimates provided by the Service are illustrative only and do not constitute promises of future performance.

4. Limitation of Liability

THIS SECTION CONTAINS CRITICAL LIMITATIONS ON VMS’S LIABILITY. PLEASE READ CAREFULLY.

4.1 Disclaimer of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VMS, ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, SUPPLIERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO: LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COST OF SUBSTITUTE SERVICES, OR ANY OTHER INTANGIBLE LOSSES, EVEN IF VMS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

4.2 Cap on Direct Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VMS’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO VMS FOR ACCESS TO THE SERVICE DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).

4.3 Specific Liability Exclusions

Without limiting the foregoing, VMS specifically disclaims all liability for:

Any business decision made in reliance on AI-generated content from the Service

Any chargeback dispute that is not resolved in your favor, regardless of whether you used content generated by the Service in connection with such dispute

Any financial loss, penalty, fine, fee, or sanction resulting from reliance on the Service

Any inaccuracy, error, omission, or outdated information in AI-generated content

Any failure of a rebuttal letter, dispute response, or other document to comply with card network rules, processor requirements, or applicable law

Any unauthorized access to your account or business profile data

Any interruption, suspension, or termination of the Service

Any third-party content, links, or services accessed through or referenced by the Service

Any harm to your reputation, customer relationships, or business operations arising from your use of content generated by the Service

Any regulatory, legal, or compliance consequences arising from actions taken based on the Service’s recommendations

4.4 Essential Basis of Bargain

The parties acknowledge that the limitations of liability set forth in this Section reflect a reasonable and negotiated allocation of risk, and that VMS would not have provided access to the Service without these limitations. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.

5. Disclaimers of Warranty

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VMS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT

WARRANTIES THAT THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS

WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS

WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, TIMELINESS, OR QUALITY OF ANY AI-GENERATED CONTENT

WARRANTIES THAT ANY ERRORS OR DEFECTS IN THE SERVICE WILL BE CORRECTED

WARRANTIES THAT THE SERVICE COMPLIES WITH ALL APPLICABLE LAWS AND REGULATIONS IN YOUR JURISDICTION

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such jurisdictions, VMS’s warranties are limited to the minimum extent permitted by applicable law.

6. User Responsibilities and Prohibited Conduct

6.1 Your Responsibilities

You are solely responsible for:

All decisions, actions, and outcomes resulting from your use of the Service or any AI-generated content

Independently verifying the accuracy, legality, and suitability of all AI-generated content before acting on it

Consulting qualified licensed professionals (attorneys, accountants, financial advisors, payment industry consultants) before making any significant business, legal, or financial decision

Maintaining the confidentiality and security of your account credentials

Ensuring that all information you input into the Service is accurate and does not violate the rights of any third party

Compliance with all applicable laws, regulations, card network rules, and industry standards in your jurisdiction

Any consequences arising from submitting chargeback rebuttal letters or dispute documents generated with the assistance of the Service

6.2 Prohibited Uses

You agree not to use the Service to:

Violate any applicable federal, state, local, or international law or regulation

Transmit any false, misleading, fraudulent, or deceptive information

Infringe upon the intellectual property rights of any third party

Upload or transmit any malware, viruses, or malicious code

Attempt to gain unauthorized access to any portion of the Service or its infrastructure

Reverse engineer, decompile, or disassemble any component of the Service

Use the Service to harass, threaten, or harm any individual

Resell, sublicense, or otherwise commercially exploit the Service without VMS’s written consent

Attempt to circumvent any security or access control measures

Use the Service for any purpose that competes with VMS’s business

7. Data, Privacy, and Security

7.1 Business Profile Data

By using the Service, you consent to VMS collecting, storing, and processing your business profile information, conversation history, usage data, and any files or documents you upload (“User Data”) for the purpose of operating and improving the Service. User Data may be stored using third-party cloud infrastructure providers, including but not limited to Supabase and its affiliates.

7.2 AI Processing

You acknowledge and agree that the content of your conversations with the AI, including any documents you upload, may be transmitted to and processed by third-party AI model providers (including OpenAI, LP) for the purpose of generating responses. You should not input any information into the Service that you consider highly sensitive, legally privileged, or that you are not authorized to share with third parties.

7.3 Sensitive Information

You acknowledge that VMS strongly advises against submitting the following categories of information through the Service: full payment card numbers, bank account numbers, Social Security numbers, employee personal identification information, attorney-client privileged communications, HIPAA-protected health information, or any information subject to regulatory protection. VMS is not responsible for any harm resulting from your submission of such information.

7.4 No Guarantee of Security

While VMS implements commercially reasonable security measures, no transmission over the internet or electronic storage system is completely secure. VMS cannot guarantee the absolute security of your data and shall not be liable for any unauthorized access, breach, or disclosure of your information except to the extent caused by VMS’s gross negligence or willful misconduct.

7.5 Usage Logging

VMS logs usage data, message content, token consumption, and session information for purposes including service improvement, fraud prevention, compliance monitoring, and billing. By using the Service, you consent to this logging.

8. Third-Party Services and Content

The Service integrates with and relies upon various third-party services, including but not limited to OpenAI (AI model provider), Supabase (database and authentication), Tavily (web search), and other providers. VMS makes no representation or warranty regarding the performance, reliability, accuracy, or availability of any third-party service. VMS is not responsible for any outage, error, or failure of any third-party service that affects the Service.

Web search results and competitive pricing data provided through the Service are sourced from third-party providers and public web content. VMS does not control, verify, or endorse any third-party content and shall not be liable for any inaccuracy, error, or harm resulting from reliance on such content.

The Service may contain references to or recommendations regarding third-party products, services, or vendors. Such references do not constitute an endorsement by VMS and you use any third-party products or services at your own risk.

9. Intellectual Property

9.1 VMS Intellectual Property

The Service, including its design, code, features, branding, trademarks, and all content created by VMS, is the exclusive property of Velocity Merchant Services, LLC and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes in accordance with this Agreement.

9.2 AI-Generated Output

You may use AI-generated content produced by the Service for your own internal business purposes. However, VMS makes no representation that AI-generated content is original, non-infringing, or free from third-party intellectual property claims. You are solely responsible for ensuring that your use of any AI-generated content does not infringe upon the intellectual property rights of any third party.

9.3 User Content

By uploading or submitting any content to the Service, you grant VMS a non-exclusive, royalty-free, worldwide license to use, process, store, and transmit such content solely for the purpose of providing the Service to you. You represent and warrant that you have all necessary rights to grant this license.

10. Indemnification

You agree to indemnify, defend, and hold harmless VMS and its officers, directors, members, employees, contractors, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys’ fees) arising out of or relating to:

Your use of or access to the Service

Any business decision made in reliance on content generated by the Service

Any chargeback dispute, regulatory matter, or legal proceeding in which you used content generated by the Service

Your violation of this Agreement

Your violation of any applicable law, regulation, card network rule, or third-party right

Any content or information you submit to the Service

Your negligence or willful misconduct

VMS reserves the right to assume exclusive control of the defense of any matter subject to indemnification by you, in which event you agree to cooperate with VMS in asserting any available defenses.

11. Account Termination and Service Modification

VMS reserves the right to suspend or terminate your access to the Service at any time, with or without cause, and with or without notice, including but not limited to cases where VMS believes you have violated this Agreement. Upon termination, your right to use the Service will immediately cease.

VMS also reserves the right to modify, suspend, or discontinue any aspect of the Service at any time, including the availability of any feature, database, or content. VMS shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

You may terminate your account at any time by contacting VMS. Termination does not entitle you to any refund of any fees paid.

12. Governing Law and Dispute Resolution

12.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law principles. Any dispute arising under or relating to this Agreement shall be subject to the exclusive jurisdiction of the state and federal courts located in Cook County, Illinois.

12.2 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact VMS in writing and attempt to resolve any dispute informally for a period of at least thirty (30) days.

12.3 Waiver of Jury Trial

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BOTH PARTIES IRREVOCABLY WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICE.

12.4 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST VMS.

12.5 Limitation on Claims

Any claim arising out of or related to this Agreement or the Service must be brought within one (1) year after the cause of action accrues. Claims not brought within this period are permanently barred.

13. General Provisions

13.1 Entire Agreement

This Agreement, together with any additional terms applicable to specific features of the Service, constitutes the entire agreement between you and VMS regarding the Service and supersedes all prior and contemporaneous agreements, understandings, representations, and negotiations.

13.2 Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable.

13.3 No Waiver

VMS’s failure to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of VMS.

13.4 Assignment

You may not assign or transfer your rights or obligations under this Agreement without VMS’s prior written consent. VMS may freely assign this Agreement without restriction.

13.5 Force Majeure

VMS shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, government action, labor disputes, internet outages, third-party service failures, or power failures.

13.6 No Third-Party Beneficiaries

This Agreement is for the sole benefit of the parties hereto and does not create any third-party beneficiary rights.

13.7 Headings

Section headings in this Agreement are for convenience only and shall not affect the interpretation of this Agreement.

13.8 Electronic Agreement

You acknowledge that this Agreement is an electronic contract entered into by electronic means, and that your use of the Service constitutes your electronic signature and agreement to be bound by its terms.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact:

Velocity Merchant Services, LLC

Attn: Legal / Compliance
www.getvms.com
support@getvms.com

BY USING THE JARVIS AI BUSINESS ASSISTANT, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS IN THEIR ENTIRETY, THAT YOU UNDERSTAND THEM, AND THAT YOU AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE, DISCONTINUE USE OF THE SERVICE IMMEDIATELY.

Velocity Merchant Services, LLC | Effective March 1, 2026