Step 1: Identify the Type of Clover Outage

Before jumping into solutions, you need to determine what kind of Clover outage you’re experiencing. There are three common types:

• Internet Connectivity Issues: Your Clover POS depends on a stable internet connection. If your Wi-Fi or network is down, Clover won’t function properly.
• Clover System Outage: Sometimes, Clover’s servers experience downtime, preventing transactions from being processed. This can affect all Clover merchants nationwide.
• Hardware Malfunction: Your Clover device might be frozen, unresponsive, or experiencing technical issues that prevent it from working.

During a Clover outage, real-time data updates such as inventory levels and tip syncing often fail, which can disrupt business operations. These data failures make it difficult to keep track of sales and staff tips in real time.

Identifying the cause of the outage will help you take the right steps to fix it quickly.

Step 2: Check for a Clover System-Wide Outage

If your internet is working but your Clover POS is still down, it might be a Clover system outage. Many users search for “is Clover down” to quickly determine if there is a widespread issue affecting the platform.

To check for a system-wide outage, you can:

• Visit the official Clover status page for real-time updates and incident reports.
• Check social media channels for outage reports from other users.
• Contact Clover support for the latest information.

User reports can help detect Clover outages before official announcements are made, so it’s important to monitor both official reports and user-submitted outage updates. Additionally, Clover publishes scheduled maintenance events on their status page, so users should check for these as well.

How to Check If Clover Is Experiencing an Outage:

1. Visit Clover’s Status Page: Go to Clover’s system status page to see if there’s a reported outage. You can also monitor Clover using third-party tools like IsDown, which monitor Clover’s official status page every few minutes for outages. IsDown combines official status data with user reports to provide early detection of Clover outages, sometimes identifying issues at the exact moment they occur. You can receive alerts for Clover status changes through Slack, Microsoft Teams, and other integrations, and IsDown allows you to filter notifications based on the components of Clover that affect your business. This makes it easier to monitor Clover and respond quickly to any outage.
2. Check Clover’s Social Media & Forums: Sometimes, Clover updates merchants via their official Twitter (@CloverCommerce) or support forums.
3. Call Clover Support: If you can’t access the status page, call Clover customer support at (855) 853-8340 to verify if there’s a system-wide issue.

If Clover is down nationwide, you’ll have to rely on backup payment methods until the issue is resolved.

Step 3: Troubleshoot Internet & Network Issues

If Clover’s system is not down, but your Clover device isn’t working, the issue is likely with your Wi-Fi or network connection.

Steps to Fix Network Issues:

1. Restart Your Router & Modem – Unplug them for 30 seconds, then plug them back in and reconnect your Clover device.
2. Test Internet on Another Device – Use your phone or computer to see if Wi-Fi is working. If not, you may need to contact your internet provider.
3. Switch to a Mobile Hotspot – If your internet is down, use your phone as a temporary Wi-Fi hotspot to get Clover back online.
4. Check Clover’s Ethernet Connection – If your Clover device is connected via Ethernet, make sure the cable is securely plugged in. Clover devices require a secure, password-protected network to connect properly. If you are unable to connect, double-check your network settings.
5. Restart Your Clover Device – Power down the Clover POS, wait 10 seconds, then turn it back on to reconnect.

If something seems wrong with your network or device and you are unable to resolve it, you may need to contact support.

If your internet is still down, you’ll need backup payment solutions to keep processing sales.

Monitoring the System

Actively monitoring the Clover system is key to catching issues before they escalate. The Clover status page provides real-time updates on the health of Clover service components, so you can verify whether an outage is affecting just your business or is part of a larger incident. By checking the official status page, you’ll see the current status of critical Clover components, such as payment processing, network connectivity, and device functionality. This information helps you determine if you need to switch to backup payment methods or simply wait for the issue to be resolved. Monitoring the system regularly ensures you’re always aware of the latest developments, so you can respond quickly and keep your business running smoothly.

Step 4: Use Offline Payment Methods

When Clover is down, you don’t have to stop taking payments. Clover outages can lead to the inability to process credit and debit cards, forcing many businesses to switch to cash-only payments until the issue is resolved. There are several ways to continue processing transactions while waiting for the outage to be resolved.

If your Clover system is slow or unresponsive, it may be a sign of a broader outage.

Option 1: Use Clover’s Offline Mode (If Enabled)

Clover has an Offline Payments Mode, allowing you to process credit card transactions even when there’s no internet. These transactions are stored and processed once Clover reconnects.

How to Enable Offline Mode:

1. Open the Clover Dashboard on your device.
2. Navigate to Settings > Payments > Offline Mode and turn it ON.
3. Set a transaction limit to protect against declined payments.

Tips for using Clover’s Offline Mode:

• Set appropriate transaction limits to minimize risk.
• Inform customers about potential delays in payment processing.
• Regularly check for internet connectivity to process stored transactions promptly.

⚠ Important: Transactions made in Offline Mode are not authorized in real-time, meaning there’s a small risk of declined payments once Clover comes back online.

Option 2: Use a Backup Payment Processor

If you have a secondary card reader or manual payment processing system, now is the time to use it. Some businesses keep a Square, PayPal, or mobile card reader as a backup for emergencies.

Option 3: Accept Cash Payments

Always keep enough cash on hand for situations like a Clover outage. If you typically rely on card payments, post a sign at checkout letting customers know about the issue and requesting cash payments if possible.

Option 4: Use a Manual Credit Card Imprinter

If you don’t have access to online payments, consider using an old-school credit card imprinter (also called a “knuckle buster”) to take manual card impressions. Later, you can enter the transactions into your POS system once Clover is back up.

Step 5: Contact Clover Support for Help

If you’ve tried all troubleshooting steps and Clover is still not working because of the Clover outage, restarting the Clover device can resolve many issues you may encounter. Clover’s last outage, on November 22, 2025, was due to a batch funding delay, so it’s important to check for specific incident reports related to such issues. If problems persist, it’s time to reach out to Clover Support for further assistance.

How to Contact Clover Support:

• Call: (855) 853-8340
• Live Chat: Available on Clover’s website
• Email: merchantservices@clover.com

When contacting support, be ready to provide:

• Your business name and Clover device model
• A description of the issue
• Steps you’ve already tried to fix the problem

Clover’s team can help diagnose the issue and provide next steps, whether it’s a hardware problem, software glitch, or account issue.

Staying Informed

Staying informed about the latest Clover outages and service issues is crucial for minimizing disruption. The official Clover status page offers detailed updates on outages, including which components are affected, the root cause, and estimated resolution times. To stay ahead, sign up for instant alerts and notifications from the Clover status page—these will keep you updated on any scheduled maintenance or unexpected incidents that could impact your business. Instant alerts allow you to take proactive steps, such as notifying customers or switching to alternative payment methods, as soon as an issue is detected. Additionally, following Clover’s social media channels and support forums can provide timely updates and community insights, ensuring you and your customers are always in the loop.

Best Practices

To reduce the impact of Clover outages on your business, it’s important to follow a set of best practices. Start by regularly checking the official Clover status page and signing up for instant alerts to stay informed about any service interruptions or scheduled maintenance. Develop a backup plan that includes alternative payment methods and, if possible, a secondary POS system to ensure business continuity. Keep your staff and customers updated with clear communication about the status of the outage and any changes to payment options. Regularly review and update your backup procedures, and provide training to your team so everyone knows how to respond quickly and effectively when issues arise. By staying proactive and prepared, you can protect your business from revenue loss and maintain a positive reputation, even during unexpected Clover outages.

Final Thoughts: Stay Prepared for Future Clover Outages

While a Clover outage can be frustrating, having a clear action plan in place ensures that your business keeps running smoothly. The key steps are:

1. Determine if it’s a Clover-wide outage or a local internet issue.
2. Troubleshoot your internet and restart your Clover device.
3. Use Clover’s Offline Mode if available.
4. Rely on backup payment options like cash, mobile card readers, or manual card processing.
5. Contact Clover Support for assistance if the issue persists.

Having a backup plan in place before an outage occurs can save you time, reduce stress, and keep customers happy. Consider training your staff on what to do in case of an outage so they can react quickly when the situation arises.

Need more help with Clover POS? Contact us today to learn how to keep your business running smoothly even during unexpected disruptions.