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We're here for you

We pride ourselves on providing top-notch customer service to our partners. If you have a question or need help, we are always available to assist.

We Love to Help!

Velocity Merchant Services knows that a small business owner’s time is precious. VMS is equipped with the best tech and customer support staff around.

We pride ourselves in our 100% U.S.-based customer service team who are always prepared to help.

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Get Support from VMS

Sales Department

For merchant accounts, sales representatives and service questions

801-516-4590 x705

Fax: 888-902-6229

sales@getvms.com

Customer Service Department

For current and new customer inquiries, statement, billing, deposits, batches, changes in customer information and value-added services

801-516-4590 x300

customercare@getvms.com

Technical Support Department

For the terminal and product support help desk

801-516-4590 x350

techsupport@getvms.com

Installation Support

For the terminal and product support help desk

801-516-4590 x360

installation@getvms.com

ISO Support

For independent sales office support

801-516-4590 x702

isosupport@getvms.com

Web Development

For development, training and implementation of customer websites

801-516-4590 x312

web@getvms.com

EBT Support

For questions regarding EBT application

801-516-4590 x

Get Outside Support

First Data Customer Support

24-hour customer service line

866-597-5721

First Data Technical Support

24-hour tech support line

800-228-0210

EVO Customer Support

24-hour customer service line

800-705-2559

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or call 801-516-3876 x300 to talk to one of our support specialists directly.

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  • Cash discounts
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  • Marketing
  • Loyalty
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  • Team Management
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  • FAQs
  • EBT Update
  • Client Support
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  • About Us
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  • Join Our Team

Velocity Merchant Services

3051 Oak Grove Rd. 2nd Floor
Downers Grove, IL 60515
Phone: 888-902-6227
Fax: 888-902-6229
info@getvms.com

Velocity Merchant Services (VMS) is a registered ISO of Deutsche Bank Trust Company Americas. The Clover® trademark and logo are owned by Clover® Network, Inc., a First Data company. EMV® is a registered trademark in the U.S. and in other countries, owned by EMVCo, LLC. Apple Pay®, Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. All other trademarks, service marks and trade names referenced in this material are the property of their respective owners.

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Clover Pro

A POS that was built for speed and simplicity. The Clover Pro acts as a central hub for your business operations and payment processing. 

Dual Screens: A screen for you, another one for your customer. 

Smart equipment with app market: A wide variety of apps that work with customer profiles to provide value with anything from a loyalty program to a smart discount.

Velocity Pro Pack

The Velocity Pro Pack is the ultimate solution for all conveience and grocery stores. 

Join all the major cigarette distrubtors rebate program; Scan Data.

All your inventory and SKUs are already in…just fill in your own pricing and cost.

Disclaimer

By providing your contact information, you consent to receiving calls and/or text (“SMS”) messages from us including those made by use of an automatic telephone dialing system (“ATDS”) about our relevant content, products and services. Standard messaging & data rates apply.

Clover Go

Clover® Go Contactless Reader. Ready out of the box, this device will turn your smartphone into a payment system that allows for EMV® chip and swipe cards as well as Apple Pay®, Samsung Pay® and Google Pay® payments. This powerful system is also customizable, letting you set tax rates, tips, worker permissions and more. You can text or email receipts to customers and keep track of your transaction history for your records and marketing.

Clover Flex

Just hand this device to customers wherever they are and they can swipe, tap or dip, and type in their PIN (if using a debit card) and sign. It’s a simple and powerful full-featured POS system in a small package. When you need big power but want a small and ergonomic device that you can hold for hours, this system is the perfect mobile processing solution.

Salon & Spas Video

Verifone VX520 + PIN Pad Bundle

For the ultimate in security and durability, you can choose the VX520. It balances power, safety and versatility to become your countertop device to count on.

Security-focused design: Advanced decryption and encryption technology protects your data.

Powerful processing: Take payments at lightning speeds with expandable memory and a robust processor.

Ready for most payment types: Accept gift cards, EMV chips, mobile pay, NFC and much more. 

Clover Go

The all-in-one contactless, chip and swipe card reader. Go here. Go there. Accept payments anywhere. Clover Go Contactless Reader is your go-to point-of-sale for secure credit card swipes, dips, and taps. Just bring your smartphone or tablet and a free hand.

Clover Mini

Take advantage of the space saving design of the Clover Mini. The compact Clover® Mini offers flexibility and power by accepting just about any payment out there. 

Smart device with app availability: Add the apps you need to get the most out of Clover® Mini.

Clover Flex

Do business wherever you are with Clover® Flex mobile pos system. Manage your point-of-sale payments in line, in the aisle or at the table.

EMV ready with PIN pad: Take secure card payments wherever you bring Clover® Flex.

Smart equipment with app market: Tailor Clover® Flex to you and your customers’ needs with powerful apps

Clover Station 2.0 Point-of-Sale

This all-in-one POS solution includes everything you need to streamline your business. 

More counter room thanks to a space-saving design: The 14-inch, HD display and screen swivel feature keep customer engagement clean and simple.

Faster apps and business: Let the 8-core, state-of-the-art Qualcomm® Snapdragon™ processor and 4GB memory handle the toughest tasks.

Modern payment technology: Accept mag stripe cards, EMV chips, contactless payments and more.

A versatile app market: Use Clover’s robust apps to give your business endless possibilities.