We're here for you

We pride ourselves on providing top-notch customer service to our partners. If you have a question or need help, we are always available to assist.
Call Customer Service at 888-902-6227 x300Submit a Ticket
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We Love to Help!

Velocity Merchant Services knows that a small business owner’s time is precious. VMS is equipped with the best tech and customer support staff around.
We pride ourselves in our 100% U.S.-based customer service team who are always prepared to help.

Wondering where your deposit is?

Learn the Tips to Get Your Funds Fast!

Get Support from VMS

Sales Department
For merchant accounts, sales representatives and service questions
888-902-6227 x705
Fax: 888-902-6229


Customer Service Department
For current and new customer inquiries, statement, billing, deposits, batches, changes in customer information and value-added services
888-902-6227 x300

Technical Support Department
For the terminal and product support help desk
888-902-6227 x350

Installation Support
For the terminal and product support help desk
888-902-6227 x360

ISO Support
For independent sales office support
888-902-6227 x702

Web Development
For development, training and implementation of customer websites
888-902-6227 x312

Get Outside Support

First Data Customer Support
24-hour customer service line

First Data Technical Support
24-hour tech support line

EVO Customer Support
24-hour customer service line

Submit a Ticket

Fill out the form below and one of our support specialists will contact you within 24 hours
or call 888-902-6227 x300 to talk to one of our support specialists directly.

Update Your Banking Information

Click the button below to download a PDF then email form to customercare@getvms.com or fax to 1-888-916-8230. You MUST include a bank letter or voided check.

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