We're here for you
We pride ourselves on providing top-notch customer service to our partners. If you have a question or need help, we are always available to assist.
We Love to Help!
Velocity Merchant Services knows that a small business owner’s time is precious. VMS is equipped with the best tech and customer support staff around.
We pride ourselves in our 100% U.S.-based customer service team who are always prepared to help.
Wondering where your deposit is?
Get Support from VMS
Sales Department
For merchant accounts, sales representatives and service questions
888-902-6227 x705
Fax: 888-902-6229
Customer Service Department
For current and new customer inquiries, statement, billing, deposits, batches, changes in customer information and value-added services
888-902-6227 x300
Technical Support Department
For the terminal and product support help desk
888-902-6227 x350
Installation Support
For the terminal and product support help desk
888-902-6227 x360
Web Development
For development, training and implementation of customer websites
888-902-6227 x312
EBT Support
For questions regarding EBT application
888-902-6227 x
Get Outside Support
Learn how to avoid chargeback fees.
Submit a Ticket
Fill out the form and one of our support specialists will contact you within 24 hours
or call 801-516-3876 x300 to talk to one of our support specialists directly.