We're here for you
We Love to Help!
Velocity Merchant Services knows that a small business owner’s time is precious. VMS is equipped with the best tech and customer support staff around.
We pride ourselves in our 100% U.S.-based customer service team who are always prepared to help.
Wondering where your deposit is?
Learn the Tips to Get Your Funds Fast!Get Support from VMS
For merchant accounts, sales representatives and service questions
888-902-6227 x705
Fax: 888-902-6229
sales@getvms.com
Customer Service Department
For current and new customer inquiries, statement, billing, deposits, batches, changes in customer information and value-added services
888-902-6227 x300
customercare@getvms.com
Technical Support Department
For the terminal and product support help desk
888-902-6227 x350
techsupport@getvms.com
Installation Support
For the terminal and product support help desk
888-902-6227 x360
installation@getvms.com
ISO Support
For independent sales office support
888-902-6227 x702
isosupport@getvms.com
Web Development
For development, training and implementation of customer websites
888-902-6227 x312
web@getvms.com
Get Outside Support
First Data Customer Support
24-hour customer service line
866-597-5721
First Data Technical Support
24-hour tech support line
800-228-0210
EVO Customer Support
24-hour customer service line
800-705-2559
Submit a Ticket
Fill out the form below and one of our support specialists will contact you within 24 hours
or call 888-902-6227 x300 to talk to one of our support specialists directly.
Update Your Banking Information
Click the button below to download a PDF then email form to customercare@getvms.com or fax to 1-888-916-8230. You MUST include a bank letter or voided check.