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Client Login Contact Us Free Custom Quote

We Are Here For You!

Client Support

24/7/365 Customer Service

We Love to Help!
Velocity Merchant Services knows that a small business owner’s time is precious. VMS is equipped with the best tech and customer support staff around. We pride ourselves in our 100% U.S.-based customer service team who are always prepared to help.

Sales Department

For merchant accounts, sales representatives and service questions

801-516-4590 x705

Fax: 888-902-6229

sales@getvms.com

Customer Service Department

For current and new customer inquiries, statement, billing, deposits, batches, changes in customer information and value-added services

801-516-4590 x300

customercare@getvms.com

Technical Support Department

For the terminal and product support help desk

801-516-4590 x350

techsupport@getvms.com

Installation Support

For the terminal and product support help desk

801-516-4590 x360

installation@getvms.com

ISO Support

For independent sales office support

801-516-4590 x702

isosupport@getvms.com

Web Development

For development, training and implementation of customer websites

801-516-4590 x312

web@getvms.com

EBT Support

For questions regarding EBT application

801-516-4590 x

Submit a Ticket

Fill out the form below and one of our support specialists will contact you within 24 hours or call 801-876-8998 x300 to talk to one of our support specialists directly.

  • By providing your information above, you consent to our Contact Policy

Update Your Banking Information

Click the button below to download a PDF then email form to customercare@getvms.com or fax to 1-888-916-8230. You MUST include a bank letter or voided check.

Click Here

Merchant Training

From the moment you receive your equipment from VMS, we are there to assist you in the process. Once your equipment is sent out, we track it and contact you when we are notified of delivery. We walk you through operating your payment system and troubleshooting as needed. We also provide online education on subjects that affect their credit card processing solutions. 

Quick Reference Guides

User guides and information on our products and solutions are always available for download.

Information updates

We will notify our merchants on changes to industry related rules and regulatory changes.

Clover Specialist

When you open an account with VMS, a Clover Specialist will reach out to you. Our Clover Specialist will ask questions to learn more about your business so they can set you up with the systems you need. They will speak with you about what is available to assist you in running your business more effectively and efficiently. They will also set everything up for you, this includes setting up merchandise, customers, menus, service options, online options and anything else you need to get up and running with your new POS system. We want to make sure you take advantage of everything Clover has to offer you and your business! And, all of this is free of charge. 

 

 

Website Development

At VMS, we know how important it is to not just have a physical presence but a virtual presence as well. That is why we offer a free website as part of your package. We will build a website for your business and host it for free for the first year! We believe in small business and want to assist you in any way we can to ensure your success.

Secure Payment Processing

At VMS we take pride in our commitment to security. We do everything possible to keep your personal information safe from credit identity theft and credit card fraud. We stay current with all compliance requirements and our processing solutions comply with PCI DSS regulations. The goal of these regulations is to protect merchants, cardholders and transaction processors from identity theft and credit card fraud.

PCI DSS Compliance

The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that all companies accepting, processing, storing or transmitting credit card information maintain a secure environment. The Payment Card Industry Security Standards Council (PCI SSC) was launched to manage the ongoing evolution of the Payment Card Industry (PCI) security standards with a focus on improving payment account security throughout the transaction process. The PCI DSS is administered and managed by the PCI SSC (www.pcisecuritystandards.org), an independent body that was created by the major payment card brands (Visa, MasterCard, American Express, Discover and JCB.). The PCI DSS regulations apply to any organization, regardless of size.

EMV

EMV stands for Europay, Mastercard and Visa. EMV is a global standard for cards equipped with computer chips and the technology used to authenticate chip-card transactions. With numerous large-scale data breaches occurring more frequently than ever before and a rapid increase in counterfeit card fraud this new technology was developed to protect consumers and reduce the costs of fraud. EMV is the most effective technology available for authenticating credit  & debit cards. All equipment offered from VMS has the ability to accept chip-enabled, stripe cards, contactless payment methods and manual card payments all from a single device. We pride ourselves in providing the highest level of security to protect your business and your customer from fraud. 

Ready to Get Started?

Speak with a business specialist.

  • By providing your information above, you consent to our Contact Policy

Payment Solutions

  • Terminals / In-person
  • POS
  • Websites

Business Solutions

  • Grocery
  • Restaurants
  • Full Service Restaurants
  • Quick Serve Restaurants
  • Salons & Spas
  • Retail
  • Health & Wellness
  • Professional Services

More Tools

  • Capital
  • Cash discounts
  • Payroll
  • Marketing
  • Loyalty
  • Inventory
  • Team Management
  • Gift cards

Resources

  • FAQs
  • EBT Update
  • Client Support
  • YouTube Videos

About Us

  • About Us
  • Affiliate Program
  • Join Our Team

Velocity Merchant Services

3051 Oak Grove Rd. 2nd Floor
Downers Grove, IL 60515
Phone: 888-902-6227
Fax: 888-902-6229
info@getvms.com

Velocity Merchant Services (VMS) is a registered ISO of Deutsche Bank Trust Company Americas. The Clover® trademark and logo are owned by Clover® Network, Inc., a First Data company. EMV® is a registered trademark in the U.S. and in other countries, owned by EMVCo, LLC. Apple Pay®, Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. All other trademarks, service marks and trade names referenced in this material are the property of their respective owners.

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Clover Station 2.0 Point-of-Sale

This all-in-one POS solution includes everything you need to streamline your business. 

More counter room thanks to a space-saving design: The 14-inch, HD display and screen swivel feature keep customer engagement clean and simple.

Faster apps and business: Let the 8-core, state-of-the-art Qualcomm® Snapdragon™ processor and 4GB memory handle the toughest tasks.

Modern payment technology: Accept mag stripe cards, EMV chips, contactless payments and more.

A versatile app market: Use Clover’s robust apps to give your business endless possibilities.