We Are Here For You!
24/7/365 Customer Service
We Love to Help!
Velocity Merchant Services knows that a small business owner’s time is precious. VMS is equipped with the best tech and customer support staff around. We pride ourselves in our 100% U.S.-based customer service team who are always prepared to help.
For merchant accounts, sales representatives and service questions
Customer Service Department
For current and new customer inquiries, statement, billing, deposits, batches, changes in customer information and value-added services
Technical Support Department
For the terminal and product support help desk
For the terminal and product support help desk
For development, training and implementation of customer websites
For questions regarding EBT application
Submit a Ticket
Fill out the form below and one of our support specialists will contact you within 24 hours or call 801-876-8998 x300 to talk to one of our support specialists directly.
Update Your Banking Information
Click the button below to download a PDF then email form to email@example.com or fax to 1-888-916-8230. You MUST include a bank letter or voided check.
From the moment you receive your equipment from VMS, we are there to assist you in the process. Once your equipment is sent out, we track it and contact you when we are notified of delivery. We walk you through operating your payment system and troubleshooting as needed. We also provide online education on subjects that affect their credit card processing solutions.
Quick Reference Guides
User guides and information on our products and solutions are always available for download.
We will notify our merchants on changes to industry related rules and regulatory changes.
When you open an account with VMS, a Clover Specialist will reach out to you. Our Clover Specialist will ask questions to learn more about your business so they can set you up with the systems you need. They will speak with you about what is available to assist you in running your business more effectively and efficiently. They will also set everything up for you, this includes setting up merchandise, customers, menus, service options, online options and anything else you need to get up and running with your new POS system. We want to make sure you take advantage of everything Clover has to offer you and your business! And, all of this is free of charge.
At VMS, we know how important it is to not just have a physical presence but a virtual presence as well. That is why we offer a free website as part of your package. We will build a website for your business and host it for free for the first year! We believe in small business and want to assist you in any way we can to ensure your success.
Secure Payment Processing
At VMS we take pride in our commitment to security. We do everything possible to keep your personal information safe from credit identity theft and credit card fraud. We stay current with all compliance requirements and our processing solutions comply with PCI DSS regulations. The goal of these regulations is to protect merchants, cardholders and transaction processors from identity theft and credit card fraud.
PCI DSS Compliance
The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that all companies accepting, processing, storing or transmitting credit card information maintain a secure environment. The Payment Card Industry Security Standards Council (PCI SSC) was launched to manage the ongoing evolution of the Payment Card Industry (PCI) security standards with a focus on improving payment account security throughout the transaction process. The PCI DSS is administered and managed by the PCI SSC (www.pcisecuritystandards.org), an independent body that was created by the major payment card brands (Visa, MasterCard, American Express, Discover and JCB.). The PCI DSS regulations apply to any organization, regardless of size.
EMV stands for Europay, Mastercard and Visa. EMV is a global standard for cards equipped with computer chips and the technology used to authenticate chip-card transactions. With numerous large-scale data breaches occurring more frequently than ever before and a rapid increase in counterfeit card fraud this new technology was developed to protect consumers and reduce the costs of fraud. EMV is the most effective technology available for authenticating credit & debit cards. All equipment offered from VMS has the ability to accept chip-enabled, stripe cards, contactless payment methods and manual card payments all from a single device. We pride ourselves in providing the highest level of security to protect your business and your customer from fraud.
Ready to Get Started?
Speak with a business specialist.