What is a Clover Self Order Kiosk?
Clover has recently unveiled its newest device, the Clover Kiosk. This POS system is a stand-alone device that allows customers to order and check out all on their own. Large chain restaurants, retail stores and even airports have implemented these sorts of devices within the last few years and have found great success with their functions. The customer can easily go to the device, browse the menu or scan their items and check out without having to wait in line.
According to a report made by Market Research Future, the global market for self-service kiosks in restaurants is expected to grow at a CAGR of around 15% from 2018 to 2023. With the new Clover Kiosk, we could possibly see that number increase above the estimated growth percentage.
This new way of ordering and checking out has proven to increase efficiency and accuracy, improve customer experience, increase sales and save business owners money. Overall, a Clover self-order kiosk offers a wide range of benefits and is becoming an ideal choice for not only businesses but for consumers as well.
Benefits of Having a Kiosk POS Terminal in your Small Business
Unfortunately, under staffed businesses are starting to appear more and more. Not having enough staff can create a lot of different issues for a small business; long wait times, long lines and unhappy customers. The Clover Kiosk can help decrease these issues, restaurants with ordering kiosks have reported faster order processing times and reduced lines compared to traditional counter ordering.
With the addition of a self-ordering kiosk, you can increase the number of lines going at one time and decrease the amount of time customers have to wait to place their orders. Another benefit of having a Kiosk is that it can stay open longer than an employee, especially if your business is understaffed. Say you have one employee working. When closing time comes around, your employee can focus on their closing tasks while the kiosk continues to take orders. This means the business is being closed correctly while continuing to make sales.
Since the power is now in the hands of the customer, the number of mistakes on orders can potentially decrease. Customers can modify their own orders and double check that their order is correct. This eliminates time wasted on remaking orders that are wrong as well as unhappy customers that receive food that isn’t correct. By letting the customers input their own orders it ensures they get exactly what they want.
Improving customer experience
In addition to eliminating incorrect orders, having a kiosk POS terminal allows customers to move at their own pace. They won’t feel rushed, and they also won’t feel like the check-out process is taking forever either. This alone increases customer satisfaction and starts the customer to business interaction on a positive note. The kiosk can also make the ordering experience more pleasant for non-English speaking customers. Customers that don’t speak English sometimes feel uncomfortable trying to order or pressured if there is a long line behind them. They might avoid ordering all together in some cases. With the Clover Kiosk, these customers can easily order, and are more likely to return to your business.
Self-checkout and self-ordering kiosks also provide businesses with cost savings. These kiosks are typically less expensive to maintain than employees. It reduces staffing costs by allowing businesses to reduce the number of employees needed to manage checkout operations. It also saves money in regards to food waste, since there is an increase in accuracy during the ordering process. Less orders are wrong, meaning less food is being used to remake orders. The average restaurant can lose up to $9,000 in revenue due to human error. Errors are never intentional, but they do happen. By eliminating some variables while customers are placing orders, restaurants can potentially save a large chunk of money.
Restaurants using ordering kiosks have reported increased sales, due to the combination of faster order processing times and the ability to upsell customers with promotions and add-ons. Customers are more likely to engage in impulse buys and upgrades on their orders if it's on their terms. If a business is running quickly and efficiently customers are more likely to return compared to an understaffed and slow running one.
While some may argue that this is contributing to the increase of social isolation among the human race, the benefits do outweigh the negatives. The reality of the situation is that the average customer would much rather quickly get their transaction done themselves rather than waiting in a long line. Restaurants aren’t the only business that can benefit from the addition of a Clover Kiosk. Small shops and grocery stores can see the same results as restaurants by adding self-checkout at their business. The kiosk has a built-in barcode scanner, and inventory can easily be loaded and updated on the machine. If your business is in need of a new wave solution to staffing issues, increasing efficiency or customer satisfaction, head to getvms.com