by Grace Barone
For many people, hair salons are essential. People prioritize finding the right hair salon just like they do a doctor in some cases. They help people maintain the health and beauty of their hair. Hair salons provide the knowledge and tools to help clients reach their hair desires, whether it's a regular trim to keep split ends at bay or getting a complete makeover with a new cut and color. A tool that is often overlooked, is the right salon POS software.
Having the right salon POS software can assist owners and managers in streamlining business operations. This will enhance customer satisfaction, and help manage their money. Those are three pretty important factors to keep track of. If the basics of running a salon aren't given the right attention, the salon will not function efficiently. An efficient salon creates an atmosphere that is sought out by many customers.
Salons give people an escape where they can relax, boost their confidence and maybe even gossip. Having the right salon POS software ensures that those things are at the forefront of hairdressers priorities. They shouldn't be worrying about their POS system.
Having the Right Salon POS Software
Clover offers great options for hair salon POS software. A hair salon POS system should have the following essential components:
Appointment Setting
Customers should be able to make reservations for appointments online, over the phone, or in person using the POS software. Also, it should make managing and rescheduling appointments for salon guests simple. This is very important, especially since the majority of salon appointments are made in advance. So the software should not only be easy for your employee to use, it should seamlessly integrate with your online booking. No one wants to go to a salon where setting the appointment up is complicated.
The software should also have the option to implement a deposit or a no show fee. Making customers pay a deposit increases the chances of customers not cancelling their appointment. Since they've already paid a portion of their service. While some customers may not like having to pay a deposit it, it breaks up the payment for them. Depending on what service they want, it can get a little pricey. By having a deposit, they won't have to pay for everything in one chunk on the day of their appointment.
Appointment Reminders
If your customers are booking months in advance, you could run into an issue of them forgetting. Your salon POS software should have the ability to send reminders to your customers. You can have a text message sent to your customer reminding them when their appointment is. Your customer can then reply either saying, yes or no to whether they're still coming. This will help remind the customer of their appointment. It will also help avoid customers not showing up to their appointments without notice. No shows cost the salon time and money. Taking steps to avoid this happening is important.
Charging a no show fee can also help combat no show clients. It's very inconvenient when customers don't show up for appointments. If your hairdressers gets paid hourly, having a guest not show up means you just paid your hair dresser for essentially nothing. If your a hairdresser and you get paid commission, you just lost a chunk of time that you otherwise could have filled. To avoid this, you can choose to charge your client an amount if they do not give the salon notice before cancelling their appointment. Your no show policy must be clear and disclosed while setting up the appointment.
Inventory Management
The system and salon POS software must continually track the salon's supply, including hair products, styling equipment, and other items. Managers of salons will be able to keep track of their inventory levels and replenish supplies as necessary. Making sure your salon is stocked is not the thing inventory tracking is useful for. It can also help you figure out what services are popular or maybe not so popular at your salon. This may help you market your services better.
Maybe you find that you're going through red hair dye quickly and that a certain hair care product has been sitting on the shelf for months. You can use that information to alter the price of these services. Maybe you start offering a deal where if someone want's their hair dyed red, they get 10% off that certain hair care product. This will entice people to come get their hair done by your salon. Amplifying the success of your red hair services while also selling a product that wasn't selling well.
Sales tracking
The system must keep account of every sale the salon makes, whether it be of goods, services, or gift cards. Managers of salons will be better able to evaluate their revenue sources and spot potential for expansion as a result. This is the same idea as using your inventory data to figure out what's working and what's not. This can also help you gauge whether or not the deals and promotions you have in place are giving you the results you want.
This also gives you knowledge about which hair dressers are servicing the most clients and what services they seem to be specializing in. This can help you make informed decisions when booking
new clients with hair dressers. If have an idea of what each hairdresser has the most experience doing, you can place a client who is new with someone that will give them the results they want. When you do this, you better your chances of repeat customers at your salon and loyal customers for hairdressers.
Customer Database
Consumer information, including contact information, appointment history, and product preferences, should be stored in a customer database. This will make it easier for the salon staff to personalize services and marketing initiatives.
You may have a lot of customers at your salon. Its hard to remember every single one, as well as their preferences. Having a customer database within your salon POS
software makes it easy to pull up that information. When your customers feel like you remember them and they don't have to re-explain everything to the hairdresser makes for a more enjoyable experience.
This also speeds up the appointment setting process. If they call, you'll be able to just pull up their information. In a busy salon, you don't want to have to spend more time than you have to setting appointments up.
Having a well set up customer database, you can also implement a customer loyalty program. With a customer loyalty program in place at your salon is a great way to get more customers at your salon. Having a customer database can also help automate marketing to remind customers that they're due for a service. For example, say you have customers that consistently come in on a monthly basis. You should send out a SMS message or email reminding them to make an appointment.
This is also a helpful tactic to bring back customers that you haven't seen in a while. You can go into your customer database and see what customers haven't booked with you for maybe 6 months. You can then send something to those customers and hopefully get them back at the salon. There may be a chance that they found another salon. Showing them that you remember them and value their business could be enough to bring them back.
Clover POS System and Salon Software
In general, a POS system for a hair salon should be simple to use, dependable, and adaptable to the particular requirements of the salon. Hair salons have different needs from say a nail salon. By implementing the right salon POS software you are ensuring your salon gets every need met.
Clover offers amazing POS systems for salons and offer apps that preform all of the functions mentioned above! If you're a salon owner looking to maximize the efficiency of your hair salon fill out the form below or visit us at getvms.com. We offer a variety of POS systems and can help you figure out what apps to download to customize your device as well as any other POS hardware you might need.
For many people, hair salons are essential. People prioritize finding the right hair salon just like they do a doctor in some cases. They help people maintain the health and beauty of their hair. Hair salons provide the knowledge and tools to help clients reach their hair desires, whether it's a regular trim to keep split ends at bay or getting a complete makeover with a new cut and color. A tool that is often overlooked, is the right salon POS software.
Having the right salon POS software can assist owners and managers in streamlining business operations. This will enhance customer satisfaction, and help manage their money. Those are three pretty important factors to keep track of. If the basics of running a salon aren't given the right attention, the salon will not function efficiently. An efficient salon creates an atmosphere that is sought out by many customers.
Salons give people an escape where they can relax, boost their confidence and maybe even gossip. Having the right salon POS software ensures that those things are at the forefront of hairdressers priorities. They shouldn't be worrying about their POS system.
Having the Right Salon POS Software
Clover offers great options for hair salon POS software. A hair salon POS system should have the following essential components:
Appointment Setting
Customers should be able to make reservations for appointments online, over the phone, or in person using the POS software. Also, it should make managing and rescheduling appointments for salon guests simple. This is very important, especially since the majority of salon appointments are made in advance. So the software should not only be easy for your employee to use, it should seamlessly integrate with your online booking. No one wants to go to a salon where setting the appointment up is complicated.
The software should also have the option to implement a deposit or a no show fee. Making customers pay a deposit increases the chances of customers not cancelling their appointment. Since they've already paid a portion of their service. While some customers may not like having to pay a deposit it, it breaks up the payment for them. Depending on what service they want, it can get a little pricey. By having a deposit, they won't have to pay for everything in one chunk on the day of their appointment.
Appointment Reminders
If your customers are booking months in advance, you could run into an issue of them forgetting. Your salon POS software should have the ability to send reminders to your customers. You can have a text message sent to your customer reminding them when their appointment is. Your customer can then reply either saying, yes or no to whether they're still coming. This will help remind the customer of their appointment. It will also help avoid customers not showing up to their appointments without notice. No shows cost the salon time and money. Taking steps to avoid this happening is important.
Charging a no show fee can also help combat no show clients. It's very inconvenient when customers don't show up for appointments. If your hairdressers gets paid hourly, having a guest not show up means you just paid your hair dresser for essentially nothing. If your a hairdresser and you get paid commission, you just lost a chunk of time that you otherwise could have filled. To avoid this, you can choose to charge your client an amount if they do not give the salon notice before cancelling their appointment. Your no show policy must be clear and disclosed while setting up the appointment.
Inventory Management
The system and salon POS software must continually track the salon's supply, including hair products, styling equipment, and other items. Managers of salons will be able to keep track of their inventory levels and replenish supplies as necessary. Making sure your salon is stocked is not the thing inventory tracking is useful for. It can also help you figure out what services are popular or maybe not so popular at your salon. This may help you market your services better.
Maybe you find that you're going through red hair dye quickly and that a certain hair care product has been sitting on the shelf for months. You can use that information to alter the price of these services. Maybe you start offering a deal where if someone want's their hair dyed red, they get 10% off that certain hair care product. This will entice people to come get their hair done by your salon. Amplifying the success of your red hair services while also selling a product that wasn't selling well.
Sales tracking
The system must keep account of every sale the salon makes, whether it be of goods, services, or gift cards. Managers of salons will be better able to evaluate their revenue sources and spot potential for expansion as a result. This is the same idea as using your inventory data to figure out what's working and what's not. This can also help you gauge whether or not the deals and promotions you have in place are giving you the results you want.
This also gives you knowledge about which hair dressers are servicing the most clients and what services they seem to be specializing in. This can help you make informed decisions when booking
new clients with hair dressers. If have an idea of what each hairdresser has the most experience doing, you can place a client who is new with someone that will give them the results they want. When you do this, you better your chances of repeat customers at your salon and loyal customers for hairdressers.
Customer Database
Consumer information, including contact information, appointment history, and product preferences, should be stored in a customer database. This will make it easier for the salon staff to personalize services and marketing initiatives.
You may have a lot of customers at your salon. Its hard to remember every single one, as well as their preferences. Having a customer database within your salon POS
software makes it easy to pull up that information. When your customers feel like you remember them and they don't have to re-explain everything to the hairdresser makes for a more enjoyable experience.
This also speeds up the appointment setting process. If they call, you'll be able to just pull up their information. In a busy salon, you don't want to have to spend more time than you have to setting appointments up.
Having a well set up customer database, you can also implement a customer loyalty program. With a customer loyalty program in place at your salon is a great way to get more customers at your salon. Having a customer database can also help automate marketing to remind customers that they're due for a service. For example, say you have customers that consistently come in on a monthly basis. You should send out a SMS message or email reminding them to make an appointment.
This is also a helpful tactic to bring back customers that you haven't seen in a while. You can go into your customer database and see what customers haven't booked with you for maybe 6 months. You can then send something to those customers and hopefully get them back at the salon. There may be a chance that they found another salon. Showing them that you remember them and value their business could be enough to bring them back.
Clover POS System and Salon Software
In general, a POS system for a hair salon should be simple to use, dependable, and adaptable to the particular requirements of the salon. Hair salons have different needs from say a nail salon. By implementing the right salon POS software you are ensuring your salon gets every need met.
Clover offers amazing POS systems for salons and offer apps that preform all of the functions mentioned above! If you're a salon owner looking to maximize the efficiency of your hair salon fill out the form below or visit us at getvms.com. We offer a variety of POS systems and can help you figure out what apps to download to customize your device as well as any other POS hardware you might need.